Frequently Asked Questions
How are your products made?
All Finished State Apparel products are made to order. That means your item is created after your purchase is placed, instead of being pulled from a warehouse shelf.
This helps us reduce waste, keep our designs fresh, and offer niche graphic tees without overproducing inventory.
Who prints and ships your products?
We work with trusted print-on-demand fulfillment partners, including Printify and its production network. Depending on the product, your order may be printed and shipped by different production partners or from different locations.
How long does production take?
Most orders are produced within 2–7 business days.
Production time may vary depending on product type, availability, order volume, print provider capacity, holidays, and quality checks.
How long does shipping take?
Shipping time begins after your order has been produced and handed to the carrier.
Delivery times vary based on your location, the selected shipping method, carrier delays, customs processing, and the print provider used for your item.
Do you ship within the United States?
Yes. We ship within the United States when shipping options are available for the selected product.
Shipping rates and estimated delivery times are calculated at checkout.
Do you ship to the European Union?
Yes, we ship to select EU countries when available through our print providers and shipping partners.
EU orders may be subject to VAT, customs duties, import taxes, or local fees depending on your location and checkout settings. These fees are the customer’s responsibility unless already collected at checkout.
Why did my items ship separately?
If you order multiple items, they may arrive in separate packages. This can happen when items are produced by different print providers, printed in different facilities, or shipped from different locations.
You may receive more than one tracking number.
Can I change or cancel my order?
Please contact us as soon as possible at:
support@finishedstateapparel.com
Because our items are made to order and may be sent into production quickly, changes and cancellations are not guaranteed.
Once production has started, we may not be able to change the size, color, product type, design, shipping method, or shipping address.
Can I return or exchange my shirt?
Because each item is made to order, we do not accept returns or exchanges for buyer’s remorse, wrong size selection, wrong color selection, or change of mind.
Please check the size chart and product details carefully before ordering.
What if I ordered the wrong size?
We do not offer size exchanges for made-to-order items.
Before purchasing, we recommend measuring a shirt you already own and comparing it to the size chart listed on the product page.
What if my item arrives damaged, defective, misprinted, or incorrect?
Please contact us within 30 days of delivery at:
support@finishedstateapparel.com
Include:
Your order number
The email used at checkout
A clear photo of the item
A clear photo of the issue
A brief description of the problem
If the issue qualifies, we may offer a replacement, reprint, or refund depending on the situation.
What if my package is lost?
If your package appears lost, please check the tracking information first.
For domestic U.S. and regional EU orders, contact us if your order has not arrived within 30 calendar days after shipment.
For international orders, contact us if your order has not arrived within 45 calendar days after shipment.
Please contact us promptly so we can review the issue with our fulfillment partner.
What if tracking says delivered, but I did not receive it?
First, please check:
Your mailbox
Porch or delivery area
Household members
Neighbors
Apartment office or mailroom
Local post office or carrier office
We are not responsible for packages marked as delivered by the carrier, but we will do our best to help review the situation.
What if I entered the wrong shipping address?
Please double-check your shipping address before placing your order.
If an order is lost, delayed, returned, or delivered incorrectly because of an incorrect or incomplete address, the customer may be responsible for replacement or reshipping costs.
Will my shirt look exactly like the picture?
We do our best to display designs and colors accurately. However, slight variations may happen due to screen settings, fabric type, garment color, print method, and production process.
Small color differences are normal and do not qualify as a defect.
How do I wash my shirt?
For best results:
Wash inside out
Use cold water
Tumble dry low or hang dry
Do not bleach
Do not iron directly on the design
This helps keep the print looking its best for longer.
How do I contact you?
For order questions, shipping issues, or product concerns, contact us at:
support@finishedstateapparel.com
Please include your order number and the email address used at checkout so we can help you faster.
Find answers to the most common questions we receive. If you don't see your question, don't hesitate to reach out to us.
Didn't find what you were looking for? Feel free to contact us at any time.